Terms & Conditions

• Delivery Schedule
  • Normal Delivery – within 3 days
  • Express Delivery – next day
• Weekly off and public holidays will not be counted in the delivery period.
• Any damage must be brought to notice within 24 hrs of receipt of garment.
• In case of misplaced or damaged garment, the maximum liability will be up to 5 times of the garment billing value in form of service credits.
• Unclaimed garments would be safely kept with us for a maximum period of 30 days.
• jAY’S Laundry is not responsible for loss or damage to any personal or non cleaning articles left in the clothing or bags such as money, jewellery or an article.
• jAY’S Laundry accepts garments with stains on a best effort basis. There is no assurance for removal of these stains.
• Order cancellation charges of 12% will apply.
• These Terms and conditions are subject to change without prior notice.
• Please check all the garments at time of delivery.
• All Taxes as applicable will be levied.

Refund Policy

• No refunds will be eligible if the cleaning service not up to the satisfaction or expectation of any individual.
• If the customer pays twice for one transaction, the one additional transaction amount will be refunded via the same source within 15 to 20 working days.

Cancellation Policy

• Cancellations are permissible 24 hours before garment processing. Logistic charges may apply on cancellations. The entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days.